Here are some of our FAQ's to help you out
Booking FAQ
I am not sure which type of treatment is suitable for me, will there be any consultant to advise?
I am not sure which type of treatment is suitable for me, will there be any consultant to advise?
Yes we have our professional consultants specialised in skin and wellness. First consultation is free and you can contact us to schedule an appointment or book in online
Do I need to book in advance?
Do I need to book in advance?
Yes, bookings are recommended to secure your preferred time. Members receive priority access and can book further in advance.
Do I need to be a member to visit?
Do I need to be a member to visit?
No, we welcome casual visitors. However, non-members pay a higher one-off rate, while members enjoy discounted pricing and additional perks.
Is there a booking deposit required for appointment?
Is there a booking deposit required for appointment?
Yes for first appointment, a 50% deposit is required for nonmember or new customer.
Can I change my appointment?
Can I change my appointment?
Yes, you can amend your appointment through the portal or contact us 24 hours prior of your appointment.
Is there any cancellation charge if I cancel my appointment?
Is there any cancellation charge if I cancel my appointment?
We kindly ask for 24 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations made within 24 hours, or missed appointments, may incur a $30 cancellation fee. This helps us respect the time of our therapists and offer appointments to clients on our waitlist.
Can I appoint therapist of my preference?
Can I appoint therapist of my preference?
Yes, you can. please provide your preference and we will make arrangements based on the availability of your selected therapist according to your scheduled appointment in advance. All therapists are well-trained and adhere to our high standards.
Membership FAQ
Can I book for treatment as a non member?
Can I book for treatment as a non member?
Yes. You can book appointment with us as a non-member. We have options on pay as you go for the respective treatments at non-member pricing. First skin consultation is complimentary.
How do I become a NUMA member?
How do I become a NUMA member?
The best way to get started is to book a skin consultation and enjoy your first facial with us. During your visit, our expert skin therapists will chat with you about your goals and recommend the membership that suits you best -or help you customise one to fit your needs.
If you choose to join on the day, you’ll also receive our exclusive club member pricing for that treatment.
Memberships are for a minimum 3 month term
What are the benefits of becoming a NUMA member?
What are the benefits of becoming a NUMA member?
All memberships are entitled:
• to access to LED lounge
• Lower session pricing
• Priority booking
• Enjoy special member's price for any additional treatments
• Exclusive member events (6 or 12 months)
• Discounts on add-ons or retail products (up to 10%)
• Option to suspend membership for travel and work/life commitments up to 2 months or case by case by request.
In addition, enjoy up to 15% for upfront payment.
Do I get discount for paying upfront on membership?
Do I get discount for paying upfront on membership?
Yes.
Enjoy up to 15% discount if you pay upfront for your membership. (5% for 3 month, 10% for 6 month and 15% for 12 month)
What payment options do I have?
What payment options do I have?
1. For our single treatment non-club treatments, we offer payment with a 50% deposit when you book online and pay with debit/credit cards.
2. Founding Memberships we offer payment upfront online through debit/credit cards, and Afterpay.
3. Our regular memberships will have options for weekly direct debits and incur a $9+GST admin signup fee and 3.6%+GST processing fee charged and collected by our payment provider.
Weekly payment can apply for 3, 6 and 12-months memberships
How long is the weekly payment term for respective membership terms
How long is the weekly payment term for respective membership terms
3 months membership is based on 13 weeks payment term
6 months membership is based on 26 weeks payment term
12 months membership is based on 52 weeks payment term
Our regular memberships will have options for weekly direct debits, and incur a $9+GST admin signup fee and 3.6%+GST processing fee charged and collected by our payment provider.
What happens if weekly payment fails after signing up as a member?
What happens if weekly payment fails after signing up as a member?
If a payment fails, you will be notified via email and text from Aglow and it retry within 7 days. A failed payment fee may apply (as disclosed when you joined). If payments continue to fail, your Membership and its benefits may be paused until the balance is settled. The best way to remedy this is to get in contact with Aglow directly.
Is there any other charges if I signed up for a membership?
Is there any other charges if I signed up for a membership?
Yes. There is a additional monthly Member service fee of 3.6%+GST, and a one-time charge of establishment fee at $9 + GST. In the event a payment fails, a failed payment fee of $9 + GST applies
Can I pause my membership subscription if I am not able to arrange my appointment within the billing cycle that I have paid
Can I pause my membership subscription if I am not able to arrange my appointment within the billing cycle that I have paid
Yes, you can pause your membership for up to 30 days. You can pause your membership for holidays, illness, or life events. Just let us know in advance so we can arrange it for you.
Can I transfer the session to subsequent month if I did not utilise on the current month?
Can I transfer the session to subsequent month if I did not utilise on the current month?
Yes you can. Unused treatments can usually be rolled over for a limited time (e.g., 1- 4 months), depending on your membership term.
Can I change my treatment or type of packages after I have paid for the billing cycle?
Can I change my treatment or type of packages after I have paid for the billing cycle?
To assist you and offer you the best treatment that suits you. Our consultant will review and advise subject on a case-by-case basis
If I miss an appointment but have paid that month, will I be able to still have my treatment?
If I miss an appointment but have paid that month, will I be able to still have my treatment?
We are pleased to honor treatments that have been paid for within 2-5 months based on your membership term
Can I transfer my membership to another person?
Can I transfer my membership to another person?
Your membership is non-transferrable. You can opt to pause your membership or roll over any unutilized sessions
Can I gift one of my pre-paid club treatments?
Can I gift one of my pre-paid club treatments?
You can book appointments to gift ONE other person your treatment. They will not be entitled to your membership perks beyond the treatment. E.g. Club discounts, Club rates for add on's etc.
Can my family and friends utilise my membership?
Can my family and friends utilise my membership?
Your membership is non-transferrable. However, as a benefit of member, you can refer your friends for selected treatments with exclusive offers
Can I cancel my membership?
Can I cancel my membership?
Cancellation requests must be submitted in writing (via email or through the member portal) at least 30 days before your next billing cycle. A cancellation fee of $150 will apply.
Your membership will remain active until the end of the current billing cycle, and any unused treatments that have been fully paid for within the cancelled term are able to be used.